![]() ![]() ![]() Let’s take a look at some challenges that are being addressed by the Samsung Knox Manage Remote Support Tool: Business continuity In these challenging times, we have seen increased adoption across verticals not just limited to healthcare, transportation and education that employ key workers which are essential to keep the country running, but also others such as a variety of government use cases. The RS App can be downloaded from the Knox Manage console, the Knox Manage agent or the Google Play Store. Remote Support Application (RS App) which receives remote support on the user’s device. The RS Viewer software can be downloaded from the Knox Manage console. Remote Support Viewer (RS Viewer) which displays the user’s device screen on an administrator’s laptop. Simple to deploy, Remote Support is included in the Knox Suite/Knox Manage license and consists of just two applications: The employee permits the IT Admin to assist and then full access is granted to the IT Admin as if the device was in their own hand to troubleshoot. Remote Support allows an IT Admin to access an employee’s device remotely, if that employee is experiencing difficulty using or configuring it. Remote Support is a tool included in the Knox Suite bundle and the Knox Manage Enterprise Mobility Management solution that allows an IT admin to securely access, control and support their devices for troubleshooting purposes in either attended or unattended modes. This has resulted in businesses taking different approaches in their way of supporting their employees’ devices and tablets remotely. In recent months, to support multiple governments’ efforts to limit the spread of the COVID-19 pandemic, many businesses around the world have adopted remote working for the safety and well being of their employees. ![]()
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